Please allow up to 24 - 72 hours after your payment is completed for us to process and create your photo necklace.

United States: 2 – 7 business days (free shipping on orders over $25)
United States: 2 day air ($15.00)

International Orders: 3 – 10 business days (free shipping on orders over $25)

We offer a 30-day return policy at no cost if you’re not satisfied with your picture necklace pendant. Your happiness with your purchase is our priority. We will provide a return label, and once the item is inspected and returned, we’ll issue a refund to your original payment method.

To contact us for a refund

Support@reunitejewelry.com

We accept JPG, JPEG, PDF, and PNG for your image file for our custom photo necklaces.

Yes, most images will look very similar to your photo but if the image is dark and or very pixelated, it will look slightly distorted. We use high quality specialized photo equipment that will make your photo as vibrant and detailed pixel by pixel as possible.

If you would like to verify your image quality before you purchase a photo necklace, please send us your image through our contact us or support@reunitejewelry.com

Our custom photo necklaces won’t tarnish if you avoid constant chemicals, water, and be sure to clean it every so often. We do not recommend getting water on our personalized jewelry as the photograph may result  quality loss.

Our overall opinion is to avoid water exposure so that our photo jewelry does not get blurry or degraded quality.

You can check your tracking details through your email once the item has been processed and shipped.